Training Remains at the Forefront of Great Service

29 Sep Training Remains at the Forefront of Great Service

While 2020 has been a strange year for all of us, a couple of things have remained constant at New Hope of Indiana. First, we have always put the safety and well-being of our clients and associates first; and second, we have continued to offer important training to our associates to support their efforts. To offer the highest quality care to the individuals we serve, our associates need to be equipped with the right tools and knowledge to do so.

This year alone, New Hope has provided vital training to our teams including individual specific training on individual risk plans and the specific strategies and protocols within those to keep people well including a revision to diabetic protocols. Associates have also undergone a review of Person-Centered Individualized Service Plan (PCISP) for individuals, life course framework-personal dreams, goals and supports to help people live their best lives. This includes topics such as what type of communication works best for each specific individual. New Hope’s Behavior Consultants continue to offer individual specific training to each team with individuals receiving behavior services through annual training and training as needed. Most recently, New Hope provided annual skills training to every one of our 350+ Direct Support Professionals (DSPs) which provided refresher training on topics such as medication administration appropriate use of PPE. We are also looking forward to our annual CPR Marathon training.

Over the next several months, we will remain committed to providing the best training possible to our teams with some new goals in mind including improving the new hire orientation process, implementing professional and leadership development strategies, and improving associate engagement and retention through improved communication and training opportunities.

These efforts all have one common goal: help the individuals we serve live their best life. While COVID-19 certainly created some extra obstacles this year, our clients and associates are thriving in so many ways, and we are still looking forward.