Service Spotlight: Donna Murphy

Service Spotlight: Donna Murphy

If you’ve visited New Hope’s Payne Road offices recently, you were likely greeted by Donna. What you probably didn’t know, was that Donna is much more than a receptionist.

Donna came to New Hope nearly twenty years ago when she was looking for a job with flexibility and good benefits. She’d never worked in healthcare before but had wanted to be a nurse in her younger years. She decided that direct care at New Hope might be the best of both worlds. Donna originally worked as a DSP in our FCS program, serving the same client in his family home for the first ten years she was here. In 2011, she transferred to Day Services where she began serving many more individuals. Today, she is the first person to greet our clients at Payne Road in the morning, and she helps them prepare to leave at the end of the day. In between, she acts as receptionist, monitoring the front doors, keeping track of client appointments and assisting where needed.

Outside of work, Donna doesn’t sleep in much. She enjoys staying busy, and there aren’t many mornings that her cats don’t wake her up. Donna is a proud grandmother to two grandchildren who she sees most weekends. She keeps up with them on Instagram throughout the week and wishes she could spend more time with them. She describes herself as caring, humorous and happy. You’ll never catch Donna in a bad mood, which is one of the many reasons that we are glad to have her greet our guests. Her advice for her younger self? Be more confident.

Thanks to Donna for her many years of dedicated service to New Hope!

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  1. Mary Kiarie February 17, 2020 at 12:17 am

    I Have known Donna since 2011 as a very friendly, very Kind, very caring and very humble person. She has served many and still continues to serve. She is the first person to greet and smile at you when you happen to visit Payne Road offices and Day Program services centre. I am happy she is my friend, Donna I love you Big.

  2. Oluwakemi Lucy Olaniyi February 20, 2020 at 12:41 pm

    You are one in a million Donna.

  3. Kathy Ballard February 26, 2020 at 11:39 am

    I don’t know what we’d do without you!
    Thank you for the care and concern you demonstrate every day.
    You are very much appreciated!

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