Our Commitment
At New Hope of Indiana, the most important measure of the quality of our services is the happiness and well-being of the individuals we support and the caregivers who support them. New Hope of Indiana is constantly striving to provide services that enrich the lives of the people in their homes and communities.
In keeping with this commitment, New Hope of Indiana has adopted several best practices to foster quality services through a process of ongoing self-evaluation including quality assurance oversight and review, CARF accreditation, training and professional development and effective and secure data tracking.
New Hope of Indiana remains committed to carrying out these best practices and fostering an inclusive environment for all those in the New Hope community.
Inclusion Statement
No person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination in any program or activity available at New Hope of Indiana on the basis of race, color, sex, religion, creed, political belief, age, nationality, linguistic difference, sexual orientation, socioeconomic status, marital or familial status or disability. New Hope of Indiana seeks to create and maintain an inclusive environment and to make our website accessible to any and all users. If you have questions or comments regarding the accessibility of our website, please contact us.
Social Justice Statement
New Hope of Indiana has always supported social justice. Historically, our focus has been on justice for individuals with disabilities. However, we understand that social justice is more than that, and we support organizations seeking a more just society. We must examine how the racial injustice of the past and present continue in all aspects of our community, including our organization. We acknowledge that diversity, equity and inclusion must be intentional objectives in our organization.
New Hope began to more actively review and update its diversity and inclusion plan in 2019. An outcome of this initial work was the creation of the Diversity, Equity and Inclusion Advisory Committee (DEI) in 2020, designed to bring a variety of voices to the conversation of systemic racism. The Advisory Committee is comprised of associates from different backgrounds, departments, and seniority levels within New Hope. This committee is focused on listening to the diverse voices of our associates to identify the areas in which we are falling short in our commitment to addressing racial injustice. The Committee meets regularly and makes recommendations that support the intentional application of diversity, equity and inclusion with associates at all levels of the organization and with the individuals we serve.
New Hope is committed to uplifting people of color and minority leaders within our organization and in our community by offering equitable professional development opportunities, intentionally seeking partnerships with minority-owned businesses, and taking part in the community’s conversation regarding diversity, equity and inclusion.
New Hope of Indiana believes that the next steps to reaching justice can only be achieved when those who face systemic barriers due to social and institutional discrimination have the social equity, political power, and the economic resources to improve their own lives and those of their future generations. We acknowledge that before any of this can be achieved, New Hope of Indiana must do the hard work to reassess our own policies and practices to rid our organization of its inequities.
We believe that everyone, no matter their race, color, sex, religion, creed, political belief, age, nationality, linguistic difference, sexual orientation, socioeconomic status, marital or familial status or disability, deserves equitable opportunity to reach their full potential. New Hope of Indiana remains committed to making small changes every day that create and sustain an inclusive community where all disenfranchised individuals and groups can be seen and heard.
Quality Assurance
We utilize self-evaluation tools that focus on the lives and well-being of individuals served by New Hope in a variety of capacities. This includes an environmental review to assure that service sites are safe, pleasant and comfortable. Most importantly, this process focuses on interviews and observations of individuals receiving services as well as satisfaction surveys to collect feedback from those served and their family members or advocates.
CARF Accreditation
New Hope of Indiana has been awarded accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF), the external, independent entity that serves as the accrediting body for our industry. The accreditation process is a rigorous assessment of services provided by New Hope that includes evaluations of programs, client and staff interviews and compliance with regulatory standards and best practices. This process ensures we are meeting industry-accepted standards and best practices and is intended to facilitate a high level of care and quality services.
Advocacy
New Hope of Indiana is committed to being advocates for a compassionate and just society. We will support and protect the dignity and rights of individuals served and ensure the individual rights are not infringed upon. New Hope’s Bill of Rights for individuals served seeks to specify each right and ensure each individual served and/or their legal representative has been informed and acknowledged of those rights. (A visual or audio version is also available upon request.)
New Hope of Indiana is a proud member of INARF, a membership organization committed to strengthening the system of services and supports for Hoosiers with disabilities. Through our partnership with INARF and other organizations including Self-Advocates of Indiana, New Hope strives to advocate for those we serve in many ways including participating on the 1102 Taskforce in 2018. Learn more about how you can influence policy for individuals with disabilities on INARF’s website.
Training and Professional Development
All associates must successfully complete the NHI training program prior to working with any individuals. Through a blend of classroom, e-learning and hands-on training, every New Hope associate completes a robust, competency-based training curriculum. Through an online learning portal and semiannual group training sessions, associates complete ongoing training and other professional development needed to effectively provide holistic, person-centered services.
Resources
Looking for something we don’t have? The Governor’s Council for People with Disabilities offers a tremendous list of resources which complements the continuum of care and services that New Hope provides to those we serve. We hope this list will make access to care and other resources easier.