New Hope of Indiana | COVID-19 Coronavirus Resources
For over forty years, New Hope of Indiana has been committed to supporting individuals and families, encouraging them to live their most independent, fulfilling lives. Through services for individuals with disabilities, counseling for families in the child welfare system and advocacy efforts, New Hope of Indiana is making an impact in our communities every day.
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COVID-19 Coronavirus Resources

New Hope of Indiana’s COVID-19 Coronavirus Response

All New Hope of Indiana Day Services programming including services at all three Day Services locations, AIM, Music Therapy and Recreation Therapy will be suspended beginning Monday, March 16, 2020 until further notice.

As you know, the COVID-19 coronavirus continues to spread around the world, within the United States, and within the central Indiana community.  The health, safety, and well-being of the individuals that we serve, our associates, and the broader NHI community is our highest priority.  NHI is working diligently to prevent cases of COVID-19, but we are also asking for your help with minimizing the potential impact of this serious public health issue.


The CDC has emphasized that the best way to avoid getting sick is to avoid being exposed to the COVID-19 virus by taking the same precautions used to prevent the spread of colds and the flu.  For this reason, it is critical that everyone follow good hygiene practices and universal precautions.  Frequent and thorough hand washing for at least 20 seconds is an essential part of this effort.  Similarly, it is imperative that people remain at home as much as possible to decrease the rate at which this virus spreads.


NHI has implemented additional steps to help the individuals we serve, and our associates remain healthy.  In addition to emphasizing the importance of increased handwashing and of people staying home as much as possible, NHI is taking additional precautions.


Thank you to all of our associates, families and community members for your support and understanding during this time. Please find additional resources and information below. If you should have any questions or additional concerns, please contact us using the form on this page.

New Hope is taking these additional precautions:

  • Visitors to our facilities are being restricted as noted in the visitor guielines below. Associates are being screened daily and asked to disclose if they have been experiencing symptoms of COVID-19. If they report symptoms, we will request that they leave and not return until they are feeling well. Associates are also closely monitoring the health of those we serve.
  • NHI has increased the frequency of cleaning and sanitization of surfaces that people may routinely touch, such as doorknobs, counter tops, light switches, bathroom surfaces, and other objects in common areas.
  • NHI has created a special working group who will be closely monitoring any new developments with respect to COVID 19 to ensure a rapid response to new concerns as they arise.
  • NHI is providing increased education and support to individuals served to assist them with practicing effective handwashing, covering coughs/sneezes, and practicing social distancing to help protect themselves.
  • NHI will be restricting community activities for individuals served as directed by the Governor’s Stay at Home Order for the time being to prevent unnecessary exposure.
  • NHI nurses will be focused on providing increased screening of individuals served to look for possible symptoms of COVID-19 to ensure a rapid response if necessary.

Group Home Visitor Policy

The Indiana State Department of Health issued new guidelines regarding visitation at Group Homes. At this time, Group Homes are now instructed to restrict all visitors including all non-essential healthcare personnel. This includes all parents, guardians, family members and non-essential associates unless there is an emergency need as determined by the Manager of the site.


If a parent or guardian of an individual served wants to take the individual served out of the home this should be decided on a case by case basis. In no case should the individual served be taken out to dinner, to the store or other commercial enterprise. Instead, individuals served could go for a walk, to an open park or visit on a porch. Parents and guardians will not be allowed to go into the home but will still be required to take their temperature and acknowledge that they have no respiratory symptoms before interacting with the individual served. Families are encouraged to communicate with their loved one over the phone or by video call when possible.


If a family wants to take their loved one home for the duration of this national emergency, please let the Manager know so they can screen the family and make appropriate arrangements.


Supported Living Visitor Policy

New Hope will also be restricting visits to family homes for those served in the Supported Living Program unless families want to take their loved one home for the duration of the national emergency. Families are encouraged to visit remotely using the phone or video calling when possible. Should a family in Supported Living have a concern regarding this restriction, they should contact Cassi Dean, Director SLP.


Payne Road Closed

Beginning Tuesday, March 17, 2020, no visitors will be allowed at Payne Road. All associates who are able to do so will be required to work remotely. Thursday Open Interviews will be suspended until further notice. If you have any scheduled meetings at Payne Road in the near future, please contact your Team Leader to reschedule or make arrangements to meet remotely either over the phone or via video call.

Questions or concerns? Contact us!