A Note from Allison: #TeamNewHope

30 Mar A Note from Allison: #TeamNewHope

Hello loyal Heartbeat readers,

Wow! So much has changed since I last wrote to you. In just one month, New Hope’s entire operation has shifted to accommodate a new focus on the health and safety of those we serve and the people who are directly serving them. While this is always our top priority, our operations have taken a turn to adjust to this new normal. We have suspended Day Services, transitioned therapy services to telehealth delivery and restricted visitors in all New Hope homes to prevent the spread of COVID-19. Our associates are monitoring their own health before every shift as well as the health of the individuals they serve. Supplies like thermometers, disinfectant wipes, hand sanitizer and, most importantly, personal protective equipment including masks, gowns and gloves are in short supply, and our staff is working wonders to conserve and share these resources effectively.

Yet, in the midst of this chaotic and, frankly, scary time in the world, I continue to hear amazing stories of hope from our incredibly dedicated team of caregivers and network of kind and generous friends. Just last week, we put out a call to action to everyone we know to collect handsewn masks to help us maintain our supply of protective equipment. We have already received nearly 400 homemade masks from our crafty and generous donors! We even received packages of masks in the mail from friends in Pennsylvania and Florida!

We also asked our associates to share photos and videos of all the creative and fun things they’re doing with those they serve to help combat cabin fever and find joy despite the current circumstances. They’ve shown us game nights, arts and crafts, karaoke and dance parties. They’ve shared moments of laughter and smiles that have lifted my spirits and brought light to this dark situation. See some fun ones here!

While we monitor the daily changes of this global pandemic, we are committed to keeping the health and safety of everyone at the front of our minds as we continue to make hard decisions. Please remember to thank the caregivers in your life who are taking care of those we serve, those in hospitals and those in nursing homes. I have never been more thankful for our associates who are working hard each day in order to offer the best care possible for the individuals they serve. THANK YOU #TeamNewHope for everything you do!

Thank you also to the families of those we serve who have been so understanding and kind. Our New Hope community, as usual, has offered tremendous support during a difficult time, and we are so thankful for all of you.

You can continue to find updates on New Hope’s response to the COVID-19 emergency on our website and social media as well as in this update from Maija Augenbergs, Quality Assurance Coordinator and Chair of our Risk Management and Safety Committee. You can reach Maija by email with any questions regarding New Hope’s response to COVID-19.

I hope you continue to take precautions to protect yourself, your family and our community from the spread of COVID-19. Wash your hands, stay home as much as you can and stay well.

With gratitude,
Allison