A Note from Allison: Off to a Great Start

A Note from Allison: Off to a Great Start

Happy New Year!

I hope your year is off to a good start. New Hope’s year has already been fast and furious!

Earlier this month, New Hope spent three days with surveyors from CARF (Commission on Accreditation of Rehabilitation Facilities), demonstrating the high-quality services that we offer. This survey allowed us to highlight the well trained caregivers on our team, and discuss the many ways that New Hope is making an impact in the lives of the individuals we serve. The survey went well, and the initial feedback of the surveyors was extremely positive. I am, as always, incredibly proud and grateful for #TeamNewHope and the hard work and preparation that went into this survey process. Special thanks to our Quality Assurance Coordinator, Maija Augenbergs, for her leadership through the entire process!

After our CARF survey wrapped up, New Hope’s leaders moved right back into business as usual with a month full of Committee and Board meetings. I can’t say enough good things about our volunteer leaders who ensure that New Hope continues to find ways to grow, to better serve our individuals, to recognize our dedicated associates and to better engage the community at-large. Our Board of Directors and other volunteer leaders are such an asset to #TeamNewHope and keep our organization on track to be the best we can be. Usually after a CARF survey the New Hope Board enters into a three-year strategic planning process. However, because of COVID we have chosen to have a one year operational plan. We are optimistic about this year and hope to have the food truck back running and to be able to offer a one week camp for kids.

As we continue to plan for the future, we still have COVID-19 top of mind. It remains our priority to keep all of our people healthy and safe even amidst the current surge in positive cases in our community. Unfortunately, New Hope has had several positive cases of our own in our homes and among our associates. We are grateful for the swift action of our associates and nurses to track potential close contacts, administer COVID tests and find solutions to continue to serve our individuals even when they’re ill. I am very proud to report that 100% of the individuals we serve in residential, day services or AIM are vaccinated and 92% of New Hope associates are fully vaccinated. Our nursing team has continued vaccination clinics to keep our New Hope family safe as well, administering over 600 doses of the COVID-19 vaccine since March of 2021! What a great job everyone is doing at New Hope!

Thanks to all of our New Hope families and friends who are doing their part to keep each other healthy during this surge. We know that it’s been a long struggle for many of our families and we are grateful for their patience and understanding as we continue to respond to the challenges of the pandemic.

Here is to a happy and healthy 2022!


Take care,


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