New Hope of Indiana | Quality Assurance at New Hope of Indiana
New Hope of Indiana compassionately supports the most vulnerable in our community: those with disabilities, those dealing with poverty, and the underserved.
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Quality Assurance at New Hope of Indiana

Our Commitment

At New Hope of Indiana, the most important measure of the quality of our services is the happiness and well-being of the individuals we support. New Hope of Indiana is constantly striving to provide services that enrich the lives of the people in their homes and communities.

In keeping with this commitment, New Hope of Indiana has adopted several best practices to foster and evaluate services provided including quality assurance oversight and review, CARF accreditation, training and professional development and effective and secure data tracking.

Quality Assurance

We utilize self-evaluation tools that focus on the lives and well-being of individuals served by New Hope in a variety of capacities. This includes an environmental review to assure that service sites are safe, pleasant and comfortable. Most importantly, this process focuses on interviews and observations of individuals receiving services as well as satisfaction surveys to collect feedback from those served and their family members or advocates.

CARF Accreditation

New Hope of Indiana has been awarded accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF), the external, independent entity that serves as the accrediting body for our industry. The accreditation process is a rigorous assessment of services provided by New Hope that includes evaluations of programs, client and staff interviews and compliance with regulatory standards and best practices. This process ensures we are meeting industry-accepted standards and best practices and is intended to facilitate a high level of care and quality services.

Advocacy

New Hope of Indiana is committed to being advocates for a compassionate and just society. We will support and protect the dignity and rights of individuals served and ensure the individual rights are not infringed upon. New Hope’s Bill of Rights for individuals served seeks to specify each right and ensure each individual served and/or their legal representative has been informed and acknowledged of those rights. (A visual or audio version is also available upon request.)

 

New Hope of Indiana is a proud member of INARF, a membership organization committed to strengthening the system of services and supports for Hoosiers with disabilities. Through our partnership with INARF and other organizations including Self-Advocates of Indiana, New Hope strives to advocate for those we serve in many ways including participating on the 1102 Taskforce in 2018. Learn more about how you can influence policy for individuals with disabilities on INARF’s website.

Training and Professional Development

All associates must successfully complete the NHI training program prior to working with any individuals. Through a blend of classroom, e-learning and hands-on training, every New Hope associate completes a robust, competency-based training curriculum. Through an online learning portal and semiannual group training sessions, associates complete ongoing training and other professional development needed to effectively provide holistic, person-centered services.

Resources

Looking for something we don’t have? The Governor’s Council for People with Disabilities offers a tremendous list of resources which complements the continuum of care and services that New Hope provides to those we serve. We hope this list will make access to care and other resources easier.